About Us

 

Poppy Lockets was established by Helen Brouder in 2015. Helen stumbled upon the concept while searching for a personalised gift for a friend and thus, poppylockets.ie was formed.

Poppy Lockets showcase a wide range of floating lockets, charms & accessories, along with other gift ideas.

Lockets and accessories are sold separately, allowing the customer to personalise their piece to tell their own story. The idea being that you choose each item as a representative of how you see or feel for the person the gift is intended for or, indeed, for yourself. EACH CHARM TELLS A SILENT STORY BETWEEEN FRIENDS & LOVED ONES.

Our Lockets & Chains are made with a high quality stainless steel, which is non-allergic and hard wearing. However, please read and follow the safety & care instructions below.

Safety Instructions & Jewellery Care

  • Not recommended for Children under 6 years of age.

  • Keep out of reach of small children & animals as small objects and chains may cause choking. Lockets contain glass, which could also cause harm if broken.

  • As the Lockets contain glass, please avoid hitting off hard objects.

  • Lockets are NOT waterproof and must be kept away from moisture.

  • Clean using a jewellery or screen cleaning cloth so as to avoid scratching (cloth provided with each locket).

  • Keep different metals (e.g. silver, gold-including plated metals) separate so as to avoid tarnishing.

  • Most of our Locket openings are magnetic. These can be opened at the side, using your nails, while some simply screw open. However, some of our magnetic locket faces come apart from the base completely.

  • Beware when opening the Lockets, as small objects may fall out.

Delivery & Returns Policy

DELIVERY

Delivery is priced is as follows (All prices in Euro):

Rep. of Ireland: Standard Post- €3.00 (FREE SHIPPING on Orders Over €20), Registered Post- 8.00 (HALF PRICE on Orders Over €100)

UK/N. Ireland: Standard Post- €4.00 (FREE SHIPPING on Orders Over €20), Registered Post- 10.00 (Half Price on Orders Over €100)

United States, Canada & Mexico: Standard Post- €4.00 (FREE SHIPPING on Orders Over €20), Registered Post- 10.00Express Post- 12.00 (Half Price on Orders Over €100)

Rest of World: Standard Post- €4.00 (FREE SHIPPING on Orders Over €20), Registered Post- 10.00 (Half Price on Orders Over €100)

All orders will be shipped within 2 working days, unless otherwise stated.

We use An Post delivery service in Ireland and Internationally. Should you wish your items to be insured, you should request the An Post Registered Postal service.

RETURNS POLICY

**PLEASE NOTE: FOR REASONS OF HYGIENE, WE CANNOT ACCEPT THE RETURN OF EARRINGS**

At poppylockets.ie we want to provide you with a complete guest experience every time you shop with us and we understand that occasionally you may wish to return items.
Exchange or refund is not allowed if an item has been specially made to order or personalised to your requirements.

We strongly advise all customers to check their purchase or gift thoroughly upon delivery before disposing of any original packaging.

Your order will be eligible for refund, or exchange (excluding any shipping charges) providing it is returned in the same salable condition as when purchased and if accompanied by the original sales receipt/proof of purchase. Refunds will be issued to the original form of tender.

Refunds will be processed within 7 working days. Exchanges will be processed within 7 working days also, subject to stock availability. Refunds will be made only to the card used to pay for the item. If you are looking to exchange your item, we recommend that you email helen@poppylockets.ie or message us on facebook (www.facebook.com/poppylockets) to check stock availability, to avoid disappointment.
 

Items returned due to fault or error.

If you are returning an item because it is faulty or because of an error on our part, we will refund the price paid for the goods, the delivery charges incurred in sending the item to you and pay your costs of returning it to us. Your refund may be subject to a thorough inspection of the item(s).

On the day of receiving your order you must notify us by emailing us at helen@poppylockets.ie. Then follow the 'HOW TO RETURN YOUR ITEM' instructions below.

We check all items returned as faulty. In the event we find no fault, we reserve the right to refuse the refund or exchange and we will contact you immediately.

7 Day cooling off period

We appreciate that occasionally something is just not quite right for you.  If you are cancelling your purchase within the 7 working day cooling-off period, and there has been no error on our part, we will refund the price paid for the goods only.
Within 7 days of receiving your order you must notify us by emailing us helen@poppylockets.ie. Then follow the HOW TO RETURN YOUR ITEM instructions below.

All items must arrive back at Poppy Lockets in it’s original packaging. All items must be fully intact, be unworn and in their original condition. We check all items returned during the 7 day cooling off period. In the event we find that the goods are not in their original condition or worn, we reserve the right to refuse the return and we will contact you immediately.

How to return your items:

Returns must be posted within 7 days of receipt.

All items to be returned under one order number must be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges to you.


Please include a copy of your despatch note or at least your name and order number with your parcel.

Please place item(s) in the original packaging and ensure the outer envelope is completely and securely sealed.  If this packaging has been damaged in any way you may replace it with another envelope of the same size and thickness.

Returns should be shipped through An Post Registered Post or insured courier. This will ensure proof of delivery and insurance of the goods whilst they are in transit. We do not accept liability for returned goods if you do not return them to us via An Post Registered Post or insured courier


Please email helen@poppylockets.ie for return address

Once your order has been checked and accepted we will issue your refund within 14 days

Christmas Policy:

Our usual returns policy applies to all Christmas gift purchases however we offer our Christmas shoppers at poppylockets.ie an Extended Returns Policy. If you make your Christmas purchase between 24th November –24th December and you need to return an item, you can do so before 9th January.