The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
As charm sizes vary, it is impossible to indicate how many will fit into each locket. However, here is an estimated guideline?
Mini (20mm) Lockets: 1-2 charms*
Midi (25mm) Lockets: 3-4 charms*
Large (30mm) Lockets: 6-8 charms*
XL (34mm) Lockets: 8-10 charms*
XXL (38/39mm) Lockets: 10-12 charms*
*extra birthstones may be added in addition
Lockets and accessories not recommended for Children under 8 years of age
Keep Away from small children & animals, as charms & chains may cause choking. Lockets contain glass, which may also cause harm if broken
Lockets may be magnetic (opens at side using nail) or twisted open
Lockets are made with a delicate glass, so please avoid hitting off hard objects
Lockets are NOT waterproof & must be kept away from moisture
Avoid using perfumes or lotions while wearing your locket
Avoid storing your locket in direct sunlight
Clean using a jewellery/microfibre cloth to avoid scratching
Keep different metals (silver, gold) separate so as to avoid tarnishing
Beware when opening Lockets, as small objects may fall out
All our lockets are packagesd in a gift box.
Charms purchased with lockets are packaged within the locket or otherwise, in a separate envelope.
Should you purchase multiple lockets and charms, please leave a note indicating which charms are to go in each locket.
If a note is not added, all charms with be sent in a envelope and can be easily added to the locket by you.